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Guarantee:

We guarantee fresh and beautiful floral arrangements and quality gifts that will make
your recipient smile. (To view our substitution policy click here.)
If you are not completely satisfied please contact us within 48 hours
of delivery using any of these convenient methods:

Call us at 800.551.6656 Monday through Friday between 9am - 9pm( include Sat & Sun).

If your florist delivered flowers were not delivered or attempted on the day that you requested then your delivery fee can be waived. (This does not include deliveries for Sundays because service is not available in all areas on Sundays.)

Due to the nature of florist delivered products we cannot cancel an order once the product has been delivered, however, we can redeliver your flowers if you are not completely satisfied and we are contacted within 48 hours.

Weather: CHINA-GIFT.COM is not responsible for delays in delivery of florist-delivered or shipped products caused by severe weather conditions or other acts of God and cannot reimburse delivery fees on such orders.

In the event a shipped product may be enjoyed as soon as possible by arriving earlier than the specified delivery date, we are unable to offer a discount.

In the event that a shipped product arrives late and delivery has not been attempted we may offer a discount equal to the difference in shipping. (Example: If a package is sent next day and arrives in 2 days then a credit could be given for the difference in cost between 2 day and next day delivery)

We are not responsible for flowers or shipped gifts that are left in an office overnight where heat can become an issue.

Complete our Customer Service Inquiry Form.

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